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Consumer Complaints

If you have a complaint against us for any work carried out or goods supplied, then put this in writing to us at our main address as soon as possible. We will aim to resolve the matter quickly. As a member of the Fife Council Trusted Trader scheme we are bound by their consumer dispute resolution process, and if we are unable to reach an agreement then the scheme will provide an informal conciliation service, you can contact them on 0333 444 0185 or email complaints@trustedtrader.scot 

Should this process fail to conclude the matter, then a referral can be made to Kent County Council who provide an independent, expert dispute resolution service to the Fife Council Trusted Trader scheme. We will abide by their decision